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customer care


Our highest priority is to provide quality products and excellent personal service to our valued customers. We try to be easily accessible, addressing all requests and concerns as efficiently as we can. We are looking to build life-long relationships with our customers, and hope that you will be one of them. Please let us know if there is anything we can do to improve our service.



Standard orders are typically processed and shipped between 2-3 business days while personalized orders typically process and ship in 2-3 weeks via the method of your choice. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.



At this time we are accepting Visa, Mastercard, American Express, and Discover. If you would like to get in touch with us about a different billing method please feel free to contact us.



Rifle Paper Co. ships all orders with either UPS or USPS. Please note that for international orders Rifle Paper Co. is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.



We are not required to collect sales tax on any orders outside the state of Florida. For all Florida orders a sales tax of 6.5% does apply.



Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

50% of all personalized orders are non-refundable after order confirmation. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.


We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.

Rifle Paper Co. strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect his or her interests and ours.