- What is your return policy?
- Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Furniture, pillows, personalized stationery, and framed art prints are final sale, non-refundable, and cannot be returned. Unopened, sealed, wallpaper rolls can be returned within 30 days of receipt for a full refund, less the original shipping cost and a 30% restocking fee. Customers are responsible for wallpaper return shipping costs. Wallpaper Samples are all final sale. We accept returns for all styles in our sleepwear and swimwear collection within 30 days as long as the item(s) is/are in unused, pristine condition with original tags attached and hygienic liners intact for swimwear.
If you wish to return an item that was gifted to you, please contact [email protected].
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Regardless of the date an order is placed, if the original form of payment has expired at the time a refund for a return is processed, a store credit will be issued and a refund will not be provided.
Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
If a return exception is made for an order past 30 days, a store credit will be issued and a refund will not be provided. - How do I return an item?
- 1. Make sure that your order qualifies
Unused and unopened products may be returned within 30 days of receipt.
Fabric may be returned if it hasn’t been cut, washed or altered in any way. Swimwear may be returned as long as the item(s) is/are in unused, pristine condition with original tags attached and hygienic liners intact. Furniture, pillows, personalized orders, wallpaper samples, and items marked final sale are not eligible for returns.
To authorize a return for rugs, wallpaper, swimwear, or fabric please contact [email protected].
2. Return your order and packing slip
With the exception of rugs, wallpaper, and swimwear, please send your order and its original packing slip to:
RIFLE PAPER CO.
Attn: Returns
140 Atlantic Drive
Maitland, FL 32751 USA
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
3. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact [email protected]. - Do you offer exchanges?
- We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact [email protected].
- Can I exchange my Keds?
- We do not process exchanges on Rifle Paper Co. × Keds items. If you wish, you may place a new order in your desired size and style.
- Do you offer price adjustments?
- As of 11/10/23, we are not able to offer price adjustments. We are not able to honor gift with purchase promotions on orders that have already been placed. If you have additional questions, please reach out to us at [email protected].
Returns & Exchanges