Accounts Coordinator

Winter Park, Florida


The Accounts Coordinator is responsible for processing orders and communicating accurately and kindly with our retailers and sales reps, all while being an integral part of a department that fuels the company. This position reports directly to the Accounts Manager as part of the Sales team.
  • Manage dedicated portion of retailer relationships on a daily basis
  • Process and enter wholesale orders into SAP Business One
  • Build a relationship and rapport with our retailers and reps that accurately reflects the Rifle Paper Co. brand
  • Monitor and manage wholesale email along with other Accounts Coordinators
  • Adjust orders accordingly for out-of-stock items, preorders, and any time-sensitive requests; communicate order changes as needed to other departments
  • Manage order inquiries, questions, and other customer service issues relating to wholesale by addressing terms/policies, ordering minimums, styles numbers, and informing retailers about the line
  • Process and authorize payments for orders by calling and/or emailing retailers for credit card information
  • Complete credit references depending on requested payment terms
  • Work directly with our reps and rep groups answering questions regarding orders submitted, recommend certain products or bestsellers as needed, and communicate updates to product availability and ship times
  • Batch email retailers tracking information and invoices for shipments sent previous day
  • Manage communications to prospective retailers to secure new business
  • Forecast for upcoming weeks and busy buying seasons by contributing to the organization and planning within the wholesale channel
  • Attend seasonal trade shows in New York and other possible locations; meet with retailers, discuss product line, and take orders during the show
Skills & Requirements
  • Bachelor degree preferred but not necessarily required
  • Experience in account setting a plus
  • Experience working in SAP or different ERP software a plus
  • Must be organized and proactive
  • Extremely detail oriented but also able to multitask under pressure
  • Maintain clean and organized inboxes across multiple email accounts
  • Communicate with the correct tone and attitude Rifle Paper Co. is known for
  • Willing and able to work well and efficiently in a continually fast-paced environment
  • Experience with Microsoft Word and Excel needed
  • Able to work comfortably and navigate both a Mac and PC environment on one computer

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