Help

Our highest priority is to provide quality products and excellent personal service to our customers. We strive to be helpful, efficient, and to build life-long relationships with our customers. Please let us know if there is anything we can do to improve our service.

Customer Care

Need help? We're available by phone or email weekdays 9:00AM–6:00PM ET.

 

Frequently Asked

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Rifle Paper Co. gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using a Rifle Paper Co. issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in USD.
When can I expect my order to arrive?
Due to increased order volume and COVID-19, there may be a delay in processing and/or shipping your order. Thank you for your patience as we all navigate this difficult time.

Orders are processed and delivered Monday through Friday, excluding holidays. Most orders ship from our warehouse in Maitland, FL.

If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

Rugs and pillows ships directly from our partner Loloi. Please allow an additional 7–14 days for your order to be processed and shipped. At this time, we are only able to ship rugs and pillows to the United States, U.S. Territories, and Canada.

Wallpaper ships directly from our partner York Wallcoverings. Please allow an additional 5-7 days for your order to be processed and shipped. At this time, we are only able to ship wallpaper to the United States, U.S. Territories, and Canada.

Framed art prints will ship in 2-3 weeks. Orders containing framed art prints will be held until the framed art prints are ready to ship.
What is your return policy?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs, with the exception of Keds shipped domestically within the U.S. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. Framed art prints are final sale and cannot be returned. Unopened, sealed, wallpaper rolls can be returned within 30 days of receipt for a full refund, less the original shipping cost and a 30% restocking fee. Customers are responsible for wallpaper return shipping costs. Wallpaper Samples are all final sale.

If you wish to return an item that was gifted to you, please contact help@riflepaperco.com.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

 

Please enter your email address below to receive a password reset link.