Returns & Exchanges

What is your return policy?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders and custom made-to-order frames are non-refundable once your order is placed. If you wish to return an item that was gifted to you, please contact help@riflepaperco.com. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers.
How do I return an item?
1. Make sure that your order qualifies

Unused and unopened products may be returned within 30 days of receipt.
Fabric may be returned if it hasn’t been cut, washed or altered in any way.
Pillows, personalized orders, made-to-order frames, and items marked final sale are not eligible for returns.

To authorize a return for rugs, wallpaper, or fabric please contact help@riflepaperco.com.

2. Return your order and packing slip

With the exception of rugs and wallpaper, please send your order and its original packing slip to:

RIFLE PAPER CO.
Attn: Returns
140 Atlantic Drive
Maitland, FL 32751 USA

To authorize a return for rugs, wallpaper, or fabric please contact help@riflepaperco.com.

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact help@riflepaperco.com.
Do you offer exchanges?
We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact help@riflepaperco.com.
Can I exchange my Keds?
At this time, we do not process exchanges on Rifle Paper Co. × Keds items. However, we do offer free returns for Keds shipped within the U.S. and can process a refund. If you wish, you may place a new order in your desired size and style.
Do you offer price adjustments?
We offer a one-time price adjustment on full-price purchases only within 7 days of your order being placed. We will refund the price difference to your original form of payment. Refunds cannot be placed on a gift card unless that was the original payment method used. We are not able to honor gift with purchase promotions on orders that have already been placed. Requests for price adjustments can be sent to help@riflepaperco.com.

Customer Care

Need help? We're available by phone or email weekdays 9:00AM – 6:00PM EDT.

Please enter your email address below to receive a password reset link.