We accept Visa, MasterCard, American Express, Discover, and Rifle Paper Co. gift cards issued in USD. Only one card may be applied per order.
Your card will be charged at the time your order is placed. If you are using a Rifle Paper Co. issued gift card, the funds will be removed from your balance at the time your order is placed.
Is my transaction secure?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.
Do you charge sales tax?
We are not required to collect sales tax on any orders outside the states of Florida and New York.
Why is my card being declined when I try to place an order?
This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.
How do I use a promo code?
Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes are not valid on sale page items. Promo codes do not apply to gift cards.
Where can I use my gift card?
At this time, gift cards can only be redeemed online at riflepaperco.com. To redeem online, simply enter the code found on the back of the card in the box provided during the PAYMENT METHOD step in the checkout process. Only one gift card may be applied per order.
If you have misplaced your gift card, please reach out to firstname.lastname@example.org and our team will be happy to look into this for you!
Do you offer gift wrap?
We are unable to offer gift wrapping services at this time. However, you are welcome to include a gift note with your order by entering your own personal message in the box provided during the SHIPPING METHOD step in the checkout process.
Can Rifle Paper Co. assist my company with gift giving and bulk orders?
You are welcome to email email@example.com with the details of your event or bulk order and our team will respond to you shortly regarding your request.
Can I find your products locally?
Our goods are carried in stores all around the world. Please take a look at our stockists page for more information.
Do you have a flagship location?
We do, and we'd love for you to visit! Please take a look at our flagship page for store hours and location.
What are your operating hours?
Our amazing team is busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday from 9am-6pm EST. We do not ship any orders on Saturdays or Sundays.
Do you observe any holidays throughout the year?
Rifle Paper Co. will be closed on the following days in observance of the holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Please note, depending on when these holidays fall throughout the year we may be closed additional days other than those listed.
Orders, Returns & Exchanges
When can I expect my order to ship?
All orders will ship within 1-3 business days from when the order is placed from our fulfillment facility in Maitland, Florida with the exception of a few items. Rugs and pillows will ship from Dallas, Texas and wallpaper will ship from Hudson, Wisconsin. From there, please allow approximately 2-5 business days for orders to be delivered within the US and anywhere from 4-21 business days for international orders depending on the selected shipping method. Any orders placed on Saturday or Sunday will not ship until the following Monday as we currently do not ship orders over the weekend.
Please note only FedEx expedited orders placed before 2PM EST will ship the same day. All other expedited orders will ship out the next business day. FedEx overnight orders placed on Friday by 2PM EST will not be delivered until the following Monday as we currently do not deliver on Saturdays.
If I ordered a preorder item with additional items, will my order ship complete?
If you are shipping your order within the US, your items will ship separately at no additional cost. If you are shipping your order outside of the US, your items will ship together once your preordered item is in stock.
For customers preordering rugs, each of your rug(s) will ship separately from other items in your order and additional shipping costs will be incurred per rug shipment. Please reference our Help page for those shipping costs.
If I order a rug, pillow, wallpaper and/or a framed art print with other items from your website, will they ship together?
No, your rug, pillow, wallpaper and/or framed art print will ship separately from the additional items you ordered and you will receive separate tracking emails for each shipment. If you have any questions regarding the status of your order, please contact us at firstname.lastname@example.org and a member of our team will get back to you shortly.
Do you ship internationally?
We offer international shipping across the globe - simply enter your destination country during check out. At this time, we are only able to ship rugs and pillows to the United States, US Territories, and Canada.
How can I find out the status of my order?
Please email our customer care team at email@example.com and they will be happy to let you know the status of your order should you have any questions or concerns.
What is Rifle Paper Co.'s return policy?
Used, opened, and/or final sale items cannot be returned.
Unused and unopened products may be returned within 15 days of receipt for a refund, excluding original shipping costs, with the exception of rugs which are subject to a different return policy. If you wish to return a rug, please contact firstname.lastname@example.org for more information.
Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. This does not apply to personalized orders and custom made-to-order frames. Personalized orders and custom made-to-order frames are non-refundable once your order is placed.
If you wish to return an item that was gifted to you, please contact email@example.com and our customer care team will be happy to help you.
If I mail a return, when will I be refunded?
Once we receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment in approximately 1-3 business days.
Do you offer price adjustments?
Rifle Paper Co. is happy to offer price adjustments based on the following conditions:
Price adjustments for sale merchandise can only be made within 7 days of your order being placed.
If you received free shipping with your original purchase, that amount will be deducted from your price adjustment unless free shipping was also offered during the time of sale.
We will refund the price difference to your original form of payment. Gift cards are not an option at this time.
If you placed a custom personalized order on riflepaperco.com, a member of our team will contact you to confirm your details. Once you confirm your details and a proof is sent your way, your order is non-refundable and will ship in about 2–3 weeks from your order date. If you ordered one of our non-custom options, we will send a proof your way based on the details provided in your order. Like our custom orders, once a proof is sent your way your order is non-refundable. Please note any additional information you may want included on your personalized item(s) is subject to Rifle Paper Co.’s approval and may ultimately not be included on the item due to the design and integrity of the product.
How long does it take to receive personalized orders?
Personalized stationery orders typically ship in about 2–3 weeks from the order date. Please contact us if your order is time sensitive. Custom portrait stationery orders may take longer depending on availability.
If I order other products from the Rifle Paper Co. website in addition to my personalized items, will everything ship together?
If you are shipping your items outside of the U.S., your entire order will be packaged together once your personalized items are ready to ship. If you are shipping your items within the U.S., your personalized items will ship separately from the additional items you ordered and you will receive two separate tracking emails for each shipment. If you have any questions regarding the status of your personalized order, please contact us at firstname.lastname@example.org and a member of our team will get back to you shortly.
Will I see a proof before my items are printed and mailed to me?
Yes, customers ordering any of our personalized items will typically receive their proofs approximately one week from the final confirmation of wording and design details. Once a proof has been sent your way, your order is non-refundable.
Can I reorder personalized items without paying for custom art again?
Yes! We have a reorder option available in our personalized section on our website. Please try to have your original order number on hand when a representative contacts you to confirm your details. If you happen to have misplaced your original order number, let us know the name of the person or the email address associated with the original order.
What if I need to cancel my personalized order?
Once you confirm your details and a proof has been sent your way, your order is non-refundable and may not be canceled.
Are my personalized items eligible for returns?
Upon final approval of your personalized order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.
Can I use the personalized images from my order for a logo or artwork on my blog, website, etc.?
All digital images used during the proofing process are sole property and copyright of Rifle, Inc. and cannot be used for personal logo design or reproduction outside of Rifle Paper Co. All illustrations (custom and template) are copyright of Rifle, Inc. and may not be reused without permission. If you have any further questions, please email us at email@example.com.
Do you offer wedding invitations?
Yes, we offer a full range of personalized wedding invitations! Please email firstname.lastname@example.org for a catalog and more information. At this time, we offer wedding invitations by request and with limited availability.
Are you available for custom projects?
As well as being a brand, we also act as a custom design studio and are available to take on custom design and illustration work on a limited basis. Please email us at email@example.com with details about your project and someone will get back to you shortly. Some of our recent clients include InStyle, Real Simple, Penguin Books, Chronicle Books, BHLDN, and Anthropologie.
How long does the design process take?
The time it takes for custom work varies depending on the scope of each project. Please contact us at firstname.lastname@example.org with details about your project and someone will reply to you shortly.
I'd love to find out more information or discuss a quote. Who should I contact?
You can use the contact form to get in touch with us, or email us directly at email@example.com with details about your project.