Help

Our highest priority is to provide quality products and excellent personal service to our valued customers. We try to be easily accessible, addressing all requests and concerns as efficiently as we can. We are looking to build life-long relationships with our customers, and hope that you will be one of them. Please let us know if there is anything we can do to improve our service.

Returns & Exchanges

  1. Make Sure Your Order Qualifies

    Orders may be returned so long as:

    • The order is unused and unopened
    • The order is returned within 15 days of receipt
    • The order was not purchased on final sale

    Personalized and other custom products are subject to a different return policy. Please contact us if you are unsure whether your order qualifies for a refund.

  2. Return Your Order & Packing Slip

    Send your order, along with its original packing slip, to:

    RIFLE PAPER Co.
    Attn: Returns
    558 W New England Ave Nº 150
    Winter Park, FL 32789 USA

    Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

  3. Await Credit

    Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.

    Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.

Customer Care

Shipping / Payment

Payment Methods

At this time we are accepting Visa, Mastercard, American Express and Discover. If you would like to get in touch with us about a different billing method please feel free to contact us. Payments are processed by Authorize.Net – the internet's most trusted merchant processor.

Sales Tax

We are not required to collect sales tax on any orders shipping outside the state of Florida. For all orders shipping to Florida a sales tax of 6.5% does apply.

Shipping & Fulfillment

Rifle Paper Co. currently ships all orders with either UPS or USPS from our shipping and fulfillment studio in Winter Park, FL.

International Shipping

We currently offer USPS options for international orders. Rifle Paper Co. is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. We strongly recommend using USPS Priority or Express methods if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays. First Class International, while an affordable method, may vary in transit time and reliability depending on your own country's postal system.

Personalized Order Processing

Personalized orders typically take about 2–3 weeks to process and ship. If your order is time sensitive please contact us before placing your order. If you order additional store products they will be shipped at the same time as the personalized goods. Please see the product descriptions for more information.

Returns & Exchanges

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

Personalized orders are non-refundable after order confirmation. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

Terms / Conditions

Content Usage

Please contact us should you wish to use any of our content or make reference to Rifle Paper Co. publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://riflepaperco.com/ if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

Copyright & Trademarks

Rifle Paper Co. and riflepaperco.com are properties of Rifle, Inc. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Rifle, Inc.

All third party names, trademarks and copyrights are properties of their respective owners.

Privacy / Security

Information Gathering

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

Information Usage

The information you provide us may be used in any of the following ways:

  1. Personalize your experience

  2. Improve our website

  3. Process a transaction

  4. Provide you with order status

  5. Send Rifle Paper Co. promotional messages.

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each message.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

Information Protection

All data submitted is transmitted via Secure Socket Layer (SSL). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

Fraud Prevention

Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.

 

Cookies

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience. Learn more about cookies.

Third Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comely with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and / or activities of these third parties, though we welcome any feedback about them – contact us.

COPPA Compliance

In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.

Privacy Policy

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

We reserve the right to change these policies at anytime. Please contact us if you have any questions about the above information.