Help

Our highest priority is to provide quality products and excellent personal service to our customers. We strive to be helpful, efficient, and to build life-long relationships with our customers. Please let us know if there is anything we can do to improve our service.

Customer Care

Need help? We're available by phone or email weekdays 9:00AM – 6:00PM EDT.

Frequently Asked

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Rifle Paper Co. gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using a Rifle Paper Co. issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in USD, including gift cards.
When can I expect my order to arrive?
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 1-2 business days for processing. Most orders ship from our warehouse in Maitland, FL. FedEx expedited orders placed before 2PM EST will ship the same day.

Note that rugs and pillows ship from Dallas, TX and our wallpaper ships from Hudson, WI - these items may take an additional 2-5 business days to ship.

Any orders placed on Saturday or Sunday will not ship until the following Monday.
What is your return policy?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders and custom made-to-order frames are non-refundable once your order is placed. If you wish to return an item that was gifted to you, please contact help@riflepaperco.com. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers.

 

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