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faq

 

 

 

Have a question you don't see? Please contact us here and ask!




How long does it take for my order to ship?
Standard orders are typically processed between 2-3 business days. Please email us if you have any questions about your order. For information regarding personalized orders please reference our Personalized Ordering Guide.

 

Do you accept international orders?
Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you. Please note, Rifle Paper Co. is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

Do you charge sales tax?
We are not required to collect sales tax on any orders outside the state of Florida. For all Florida orders a sales tax of 6.5% does apply.

Is my transaction secure?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.

How do I make a wish list?
You can create a wish list by first adding items to the shopping cart (don't worry, you won't have to order them!). Once you've added your items you can choose to move them to your wish list. You will need to create an account with our site to be able to save your list.

What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

50% of all personalized orders are non-refundable after order confirmation. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

Are you environmentally friendly?
Rifle Paper Co. commits to being as efficient and environmentally friendly as possible. Our stationery is printed on Forest Stewardship Council (FSC) certified paper stock, all of our paper scraps are either recycled or reused for packaging, and we use local vendors whenever possible. Our products are also printed using environmentally friendly water-based inks.

Do you offer gift wrapping?
At this time we do not offer gift wrapping services but we hope to in the near future.

Can I find your products locally?
Our goods are carried in stores all around the world. Please take a look at our stores section for more information.

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How long does it take to receive personalized orders?
Personalized stationery orders typically ship in about 2-3 weeks from the order date. Ship dates for wedding items are based on the event date and will be arranged during the booking in process.

How does the order process work?
Once you place your personalized stationery order our project manager will get in touch with you to confirm the order and collect any additional information we may need from you (wording, pictures, etc.). Once we have everything we require, your template will be designed and you'll be sent a proof via email. After signing off on the proof, we will send your project to print and you will be notified when it's ready to ship. The wedding process is much more extensive and will be explained in further detail once you are booked in as a client. Once the contract is signed and the deposit is paid the project manager will send you a Word document to fill out with any wording and design information. We will begin the design and proofing process approximately one month prior to your ship date. Production typically takes about 3 days from final design approval and will ship as soon as everything is ready.

Where do I submit my wording?
Once you place your order, our project manager will get in touch with you by email to either collect your wording or assist you in writing it. It is important that you provide the best email address to reach you.

Will I see a proof?
Of course! We will get in touch with you after you place your order regarding your wording and layout. A proof will be emailed to you after everything is finalized, and your approval will be required before the order gets sent to print. Personalized stationery orders will receive their proofs in approximately a week from the time they confirm their wording and design details. Wedding clients can expect to see their first proofs around two weeks prior to their ship date. We do encourage our wedding clients to get us their information as soon as they are able in case we have any questions about the design.

Can I order samples?
Yes, sample packs are available for $5 to cover our shipping costs. If you'd like to order some please contact us.

When should I mail out my save the dates and/or wedding invitations?
Save the dates are typically sent out up to a year before the wedding date. However, the timing for mailing them will vary with each situation. Discretion as to exactly how far in advance is left to the couple and will depend on various factors, such as how many of your guests will require travel arrangements. Invitations are typically sent out 6-8 weeks before the wedding date. Always keep in mind the time it will take to stuff, stamp, and address your envelopes.

Do you offer letterpress options?
Some of our templates will be available in letterpress and we plan to offer more in the future. Please see the description of each set to find out if it's available in letterpress.

I love your hand lettering and illustrated couples. Do you offer these options on personalized invitations?
Yes, hand lettering and illustrated couples can be added to certain designs. Please see the product descriptions for more details.

I don't see my wedding colors in the design, can I choose my own?
Only certain sets have the option of choosing custom colors. Please view each item's description to find out on which sets this is offered.

What kind of paper do you print on?
All of our templates are printed on fine, high quality, FSC-certified papers (we take great pride in our paper and searched high and low to find a printer that would use it). Our standard stock is a heavy weight 110lb. cover stock in natural white that has a soft, smooth finish. We also offer speciality papers such as 100% cotton paper by request. Please contact us for a quote.

What if I need to cancel my personalized order?
After placing your personalized order we will email you to confirm the details of your order. Once you confirm the details are correct, your order is non-refundable.

Also, please note that upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

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How far in advance should I contact you about custom work?
We only take on a limited number of custom orders each year so please contact us as soon as possible about your request.

How long does the process take?
The time it takes for custom work varies greatly depending on the scope of each project. We work with each client to come up with a schedule tailored to their needs.

Can you work with my budget?
A great amount of detail and time goes into creating each custom order. We use high-end materials and create unique (and often entirely hand-painted) designs catered to each client's desires. For these reasons, custom orders tend to cost much more than our personalized line. However, we do offer a variety of options and try our best to work within a variety of budgets whenever possible. Please don't hesitate to contact us no matter what your budget is to see if we can come up with something for you.

Do you offer letterpress?
We certainly do. Most of our designs are printed in full color because this tends to fit our illustrations best, but we do offer a variety of specialty printing options such as letterpress, screen printing, and engraving.

Do you design for events other than weddings?
Of course! We are not limited to weddings even though most of our work is custom invitations. We've previously done projects ranging from logo design to children's parties. We are open to any work that you have in mind and offer full print design studio services.

Do you work with international clients?
Yes! We primarily work with our clients through e-mail and our neatly organized online project management program. In addition to this, shipping internationally is not a problem and just might be cheaper than you think.

Can I order custom samples?
Yes, we have a limited number of samples available which we can send you for $5 to cover our shipping costs. If you'd like to order some please contact us and we will do our best to send you samples of your preferred styles.

I'd love to find out more information or discuss a quote. Where do I go from here?
You can use the contact form to get in touch with us, or e-mail us directly at info[at]riflepaperco.com. We'd be happy to send you our information & pricing guide and work with you to come up with a customized quote. When contacting us please be sure to let us know the date of your event.

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